All reservations are subject to the following terms and conditions.
Valid from March 2017.
Terms & Conditions (T’s & C’s)
All reservations made via the Braemar Lodge & Spa website are made subject to these T’s & C’s and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at Braemar Lodge & Spa under the reservation (once the reservation is accepted and confirmed by Braemar Lodge & Spa).
Reservations may also be governed by and subject to additional terms and conditions which are applicable to the individual rate booked.
All suite rates include daily housekeeping (excluding Sundays & public holidays).
Definitions
In these terms and conditions:
“We”, “our”, “us”, “hotel”, “lodge” and “Braemar” mean Select Hotels NZ Limited trading as Braemar Lodge & Spa.
“You” and “your” mean the person who is making the reservation.
Photographic ID
On check-in you will be required to provide us with photographic ID. This ID must be a government issued drivers licence or passport and must be current and not expired. If you are not able to provide us with acceptable ID, we may refuse to check you into the lodge and cancel your booking. You will be liable to pay us an amount equal to the cancellation fee defined by the rate you have booked.
Guarantee
A valid credit or debit card is required at the time of making a reservation via our website, email or telephone as well as on check-in to the hotel. We may process a pre-authorisation 5-days prior to the day of arrival to check the validity of the card provided. We may cancel your reservation is we are unable to successfully process this transaction and you do not provide us with the ability to do so. We will notify you immediately if we are unable to process this transaction and give you 48hrs to remedy.
Payment
A valid credit or debit card must be presented on check-in to the lodge. The name embossed on the card presented must match that of the ID provided. For flexible rates, you can pay by NZ currency, EFTPOS, Visa, MasterCard, American Express.
The lodge may require you to make payments on your account during your stay at our discretion. You will be presented with an interim account which must be paid on demand.
You agree that any charges not billed at the time of departure may be added to your account and charged to the credit/debit card presented at check-in.
On check-in, the lodge may place a pre-authorisation of up to $200 on top of any accommodation sums due on the credit/debit card presented. This is to cover any incidental items including but not limited to: mini bar, breakages and damage, excessive cleaning costs incurred as determined by the hotel, etc.
The pre-authorised amount is set aside by your card issuer for up to 10 days (release times vary depending on your card issuer). The pre-authorisation affects the funds available/limit on your card. Note that we are unable to lower or release the pre-authorised amount until your final account is settled on departure. This cannot be negotiated under any circumstance.
At the lodge’s discretion, we may accept cash as a suitable security deposit. The amount we determine is at our discretion and is additional to payment for all nights booked which is required at the same time. The lodge will return the security deposit less any additional charges on check-out once we have checked the room for damage, cleanliness etc on departure.
Charges
You agree to pay us the suite rate for each night booked as well as any additional charges incurred up until to time you advise us that you are checking out of the hotel.
All prices quoted are New Zealand Dollars. Suite rates are per room and per night. All prices are inclusive of GST at 15%.
Cancellations
For any flexible booking (a booking with a rate that does not require prepayment):
1-3 suites – cancellations within 7 days of arrival incur a 100% cancellation fee for all nights booked when we are unable to resell the booking for the same or higher rate.
4+ suites – cancellation 15 to 30 days from the date of arrival incur a cancellation fee equal to 50% of the first night rate per suite. Cancellation or no-show within 14 days of the date of arrival incur a cancellation fee equal to 100% of all nights booked.
A booking is considered a no-show if you do not check-in by 11pm on the day of arrival.
Cancellation fees will be charged to the credit/debit card used to guarantee the reservation at the time of booking.
Rates subject to prepayment or other restrictions are generally non-refundable. Please check with your confirmation documents for full terms.
Check-in
Standard check-in is 3.00pm.
You agree that the lodge may charge for guaranteed early check-in if the guaranteed time requires us to keep the suite empty on the day prior to arrival.
You must notify us of any change in the number of persons using the suite and you agree that the lodge may charge additional fees for persons not included in the number stated at the time of booking.
Check-out
We require your suite to be vacated by 10am on the date of departure unless we agree otherwise. A late departure fee may apply.
You must return any keys and passes issued to you at the time of check-in and agree to pay a charge for replacement of any keys and passes you fail to return.
Minimum age
Persons under 18 years of age may not stay unless accompanied by an adult.
Parties and gatherings
Braemar Lodge & Spa has a strict no party and/or no gathering policy. If you intend to use your suite for the purposes of business such as displaying product for visitors, this must be disclosed to us on check-in.
The lodge reserves the right to refuse and/or evict any guest not complying with this policy.
Damages
The lodge will pass on any costs incurred to remedy damage that is caused by you or anyone else accompanying you. Charges may include but are not limited to direct costs to remedy as well as any loss caused to the lodge for the room/area being unavailable for sale.
Behaviour
You are required to maintain a level of behaviour that is considered reasonable by the lodge. You must not behave in a manner which is disruptive to other guests, or otherwise interferes with the safe and efficient operation of the lodge’s business. Where we deem your or your guest’s behaviour to be unacceptable and continues contrary to our instructions to cease, we may choose to remove you from lodge property without compensation.
Pets
You are able to bring pets with you to the lodge subject to the terms and conditions defined here.
Room Service
Room service is subject to availability, please enquire with reception upon check in.
Housekeeping
We provide daily housekeeping service excluding Sundays & Public holidays
General
These terms and conditions may be modified at any time. Your booking will be governed by the terms and conditions prevailing at that time.
These terms and conditions are governed by New Zealand law and any disputes must be made to the District Court in Christchurch, New Zealand.
Privacy Policy
INTRODUCTION
Braemar Lodge & Spa complies with the New Zealand Privacy Act 2020 (the Act) when
dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further
information on the Act, see www.privacy.org.nz.
CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. This policy was last updated on 14th August 2025.
WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:
- You, when you provide that personal information to us, including via the website and any
related service, through any registration or subscription process, through any contact with us
(e.g. telephone call or email), through any advertising channels, or when you buy or use our services and products
- Third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:
- To verify your identity
- To provide services and products to you
- To market our services and products to you, including contacting you electronically (e.g. by text or via email marketing for this purpose)
- To improve the services and products that we provide to you
- To undertake credit checks of you (if necessary)
- To bill you and to collect money that you owe us, including authorising and processing credit
card transactions
- To respond to communications from you, including a complaint
- To conduct research and statistical analysis (on an anonymised basis)
- To protect and/or enforce our legal rights and interests, including defending any claim
- For any other purpose authorised by you or the Act.
DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:
- Another company within our group
- Any business that supports our services and products, including any person that hosts or
maintains any underlying IT system or data center that we use to provide the website or other
services and products
- A credit reference agency for the purpose of credit checking you
- A person who can require us to supply your personal information (e.g. a regulatory authority)
- Any other person authorised by the Act or another law (e.g. a law enforcement agency)
- Any other person authorised by you.
[A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.] We may transfer your information in the case of a sale, merger, consolidation, liquidation,
reorganisation or acquisition.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily
retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at braemar@selecthotels.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with
personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
COOKIES
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
CONTACTING US
If you have any questions about this privacy policy, our privacy practices, or if you would like to
request access to, or correction of, your personal information, you can contact us at braemar@selecthotels.com.